FAQ

Who do you ship through?

We ship all orders through the United States Postal Service.

When your order is shipped, you will receive a tracking number to the e-mail

provided. You can track your package at www.usps.com

Shipping Guidelines

*IMPORTANT* IF YOU REFUSE DELIVERY ON A PACKAGE OR GIVE US  AN INCORRECT SHIPPING ADDRESS YOUR ITEMS WILL BE  RETURNED AND YOU WILL GET A REFUND FOR YOUR ITEMS, MINUS A 5% RESTOCKING FEE AND OUTDOOR  GLAM'S  SHIPPING CHARGES)  THANK YOU FOR UNDERSTANDING!

*PLEASE NOTE THAT PRODUCTS ORDERED TOGETHER MAY SHIP SEPERATELY!*

 

Domestic Shipping Costs for Fashion and Jewelry:

 

Choose your Shipping Option at Checkout:

 

Standard (2-8 bus. days) FREE

 

OR

 

Priority Shipping $6.55 (2-3 bus. days)

The shipping Day averages are not a guarantee. WE ARE NOT RESPONSIBLE FOR LONGER TRANSIT TIMES DUE TO USPS ERRORS. Transit times may vary by city to city and can vary due to holiday volume or natural disasters. WE HAVE NO CONTROL OVER TRANSIT ONCE YOUR ORDER LEAVES OUR FACILITY and are not responisble for lost or delayed packages. If you would like to purchase extra insurance before purchasing,let us know by email at outdoorglam.store@gmail.com

 

PURCHASES FOR CANADA ****WE CANNOT SHIP ITEMS FROM OUR ANTLER COLLECTION TO CANADA DUE TO GUIDLINES BY US FISH & WILDLIFE. WE DO SHIP: Clothing, jewelery, accessories, and everything from our site as long as it doesn't contain REAL antler! ,If you are from canda and purchase these Antler items we will have to refund those specific items. We are not responisble for any charges that occur during a refund.**Please be aware that your package will go through customs. Once the package enters customs USPS, Outdoor Glam, and the customer cannot control how long the package will stay in customs. By purchasing items from Outdoor Glam the customer understands in rare occurrences packages may get stuck in customs for extended amounts of time, this is out of our control. If your package gets "Stuck" in customs please allow up to 90 days for delivery, or if the package isn't delivered after 90 days after shipping the buyer will then be refunded.  

FIRST CLASS: $9 for orders less than $25, $16 for orders above $25.

PRIORITY: 23.95 6-10 bus days 

FREE SHIPPING to Canada on orders over $99

International orders may incur customs fees. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs cost. It is your responsibility to verify the customs and duty charges and procedures in your country before placing your order.


IMPORTANT: If you refuse to pay charges levied by your country, you are responsible for the original shipping costs to you, as well as any duties, taxes, and/or customs charges. You will also be responsible for the cost of returning the package. These charges will be deducted from your refunded amount due.

 

 

When will my order ship?

Orders are usually shipped out within 1 business day.

Orders placed on Friday and the weekends will go out the next week.

We do not ship on Saturday, Sunday or on holidays.

*Please be sure to put your correct email with no errors or we will be un-able to send tracking info. Also, if you put an incorrect shipping address and the package is returned to us we will refund your order minus our shipping costs and a 5% re-stocking fee.

**Pre-Order Items**

Pre-order items are estimated to ship by the projected date listed when you purchase an item. We ALWAYS have the projected pre-order date listed in the product description area. It is however just an estimated ship date. Pre-order products may ship prior to or after the estimated ship date. Pre-Order items are final sale since they are limited edition and made to order! If you live in the USA and purchase other items with a pre-order item(s) we will go ahead and ship your instock items and then ship your pre-order items once arrived to us!

 

*****If you live in Canada please be aware we will wait to ship all items (in-stock & pre-order) purchased at once because of shipping charges unless you place a separate order for just pre-order,

Pre-order items are expected to ship by the time frame we give but not guarenteed. Delays are possible due to order volume, production delays, etc. 

Where is my package?

If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office. Also, be sure to check with reception or the office if you live in a building with multiple residents. If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you. Be sure to check your order information to make sure you entered the correct shipping information.

 

 My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us through email at outdoorglam.store@gmail.com within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received and order number. We will do our best to fix the issue.

My item arrived defective, now what?

We carefully inspect each item closely proir to shipping. If you believe that you have received a flawed or broken item, please contact us right away (within 2 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 2 days of receiving the item we can only assume the damage is from wear. 

 

My item has broken, now what?

We closely inspect each item before it leaves our facility. Our jewelry is for adult wear only, not intended for children!  We ARE NOT responsible for damages caused by intentional or accidental circumstances. If the product arrives defected by all means contact us and we will make it right. If you do not contact us within 2 days of receiving the item we can only assume the damage is from wear and cannot offer a solution. 

I would like to exchange something, how do I do this?

We do not do exchanges. Due to our ever changing merchandise options we cannot guarantee that the item you want to exchange for will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it. 

Return Policy

Outdoor Glam aims for 100% customer satisfaction for each purchase. If you are not happy with your purchase for any reason, you may send it back for store credit. The returned item must arrive back to our location within 15 days of the original purchase date. We do not give cash refunds, only store credit. The only way we give a cash refund is if an item you order is out of stock. We do not accept returns on items marked Final Sale {Sale items, Pre-Orders}

*We try our best to make sure demensions are listed with many items such as antler jewelry, bags, clothing, & accessories. Please be sure to check the measurements closely.  If you have any additional questions about a product please email us at outdoorglam.store@gmail.com. Any items that are eligible to be returned for store credit are shipped back at the buyers expense.

***BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS *** 

****WE ONLY OFFER STORE CREDIT, NO CASH REFUNDS!***

*Clearance items are final sale and cannot be returned to us for store credit. Orders past 15 days are final sale and cannot be returned for store credit.

ALL ITEMS PURCHASED DURING BLACK FRIDAY & OTHER SALES ARE CONSIDERED FINAL SALE.

To return an item for store credit, the purchased item must be sent back in the following condition: not worn, not altered or washed, with all tags attached and with the original receipt. In the event that you do not have a receipt, and we cannot find your purchase in our system, we may not be able to offer you a return for credit. Any cost associated with returned items is the customer's expense. We do not give cash refunds, we only offer store credit.  

 

To make your return:

1. Please refer to our Return Policy above to ensure that your return item for store credit meets the criteria stated.

2. Email us at outdoorglam.store@gmail.com  to let us know (within 15 days from purchase) to let us know you are shipping the package back and we will provide the return address. 

3. Once your package is received please allow 10 business days for shipment and processing. Once we accept the items sent back we will send an email with your store credit. We will send the code to the email we have on file associated with your primary/most recent order. We only issue store credit once per order. Store credit is valid for any products in our store and doesn't expire. It is one time use only.Your next order placed with the store credit code will be considered final sale. 

 

Securely package the return merchandise and receipt in the original or appropriate shipping box or envelope, and send back to the above address. We cannot be responsible for items lost in transit and any lost package claims must be made by you, the sender. For this reason, we recommend insuring your package.

IMPORTANT: International, Express, Overnight and Domestic Shipping charges are non-refundable. 

Defective/Damaged Item? If a recently purchased item (within 7 days of receiving the item) is damaged or defective upon receiving it, please bring it to our attention. Please email outdoorglam.store@gmail.com with a description and photos of the defect/damage to request return authorization. Our associates will work with you to arrange for the item to be fixed, exchanged or refunded. Items that have been worn and are found to be defective with a manufacturers error, within 7 days, are eligible as well. However, items that have been worn, altered, washed, that have stains, make up marks or bleeds are not eligible, as it is not a manufacturers error.

Clearance Items: Clearance and Flash Sale items are final sale and cannot be returned for store credit. Please do not send back final sale items. If an item outside of the 15 day window or a final sale item is returned, the item will be sent back to you and a standard shipping fee will be applied to your card.

ATTENTION:Please be aware. 

Please do not send us rude messages wanting a cash refund.We are a small business that prides ourself on taking the best care of our customers, but we do have to set guidlines for our store policy and adhere to them. If we are sent a threatening or utterly rude message or a message that contains cussing or other vulgarity we WILL NOT be able to offer a return for store credit. The order will be considered FINAL SALE! We would never imagine treating our customers in that manner and we will NOT tolerate that kind of treatment to our staff, especially since our return policy is crystal clear.

 

I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.

 

An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.

Product description and pictures.

We do our absolute best to accurately describe each product we sell on our site. Please be aware that lighting caused when taking photos or through a computer screen may cause items to vary in shade/color. If you have any additional questions about an item send us a message prior to purchasing.  

 

Do you offer wholesale pricing?

Outdoor Glam does not offer wholesaling, we are not a manufacturer of clothing.

 

How come items don't come in bigger sizes?

When we order products from the vendors they usually only come in sizes Small-Large. The vendors do not take sizing requests and we get what is available. We do typically offer plus sizes on our pre-order items. 

Gift Card Purchase

After completing your purchase of a Outdoor Glam Gift Card, a physical gift card will be promptly mailed to you at the desired address. 

 

Methods of Payment

We accept all major credit cards for payment (Visa, MasterCard, American Express, and Discover). We accept Paypal.

 

Sales Tax

There is no sales tax charged for all orders outside of North Carolina. If you are a resident of the state of North Carolina , your order will be subject to 7% North Carolina State sales tax.

Coupons & Special Offers

Coupon Codes CANNOT be combined with any other codes. No exceptions!

Coupons are only valid on the website or social media platform as long as they are still being promoted. We set an end date or time and adhere to when they expire. We also hold the right to cancel or change a promotion at any time!

We cannot apply coupons to previous orders under any circumstances.

If you are having trouble applying a code to your oder please contact us through our website chat, facebook message, or DM us on Instagram. 

 

**PLEASE BE SURE TO APPLY COUPON CODES WHEN CHECKING OUT. WE NO LONGER REFUND THE DIFFERENCE OF THE FORGOTTEN CODE**

 

Some promotions and coupons require a minimum purchase amount for the coupon to be valid on an order. 

 

 

Sign up to Receive Special Coupons and Sale Invitations! Simply enter your email address in the box at the bottom of our home page. After signing up, you will be added to our exclusive mailing list, receiving first chance offers, invitations to exclusive events and sales, and much more. You can unsubscribe from this mailing list at anytime.

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